Website privacy policy

Our commitment

We are committed to safeguarding the privacy of our website users.

Who are we?

We are Gordon Bow Plant Hire Ltd, whose office is at 6 Youngs Road, Broxburn, EH52 5LY. You can contact us by post at the above address, by email at info@gordonbow.co.uk or by telephone on +44 (0)1506 855913. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

In order to meet the principles of GDPR (2018), we commit to the following:

Data is processed lawfully, fairly and transparently
Data is processed for specific, explicit and legitimate purposes
Processing is adequate, relevant and limited to the purposes set out
Data is accurate and current
Data is kept for no longer than necessary
Data is held securely

How we use your information

When you use our website
When you submit an enquiry via our website
When you request a quotation from our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy

When you use our website

When you browse our website, cookies are used by us and third parties to allow the website to function, collect useful information about visitors and improve your experience. For cookies that are not strictly necessary, we will ask for your consent when you first visit the website. For more information, please see our cookie policy.

When you submit an enquiry via our website

We ask for your name, contact telephone number and email address. We use this information to respond to your query and provide requested information about our products and services. We may follow up by email to ensure your query has been handled correctly. Your enquiry is stored via our cloud mail server and file server, which is firewall protected. We do not use your information to make automated decisions.

Enquiry emails are kept for 2 years
Archived for a further 3 years
Deleted after this period

We will not share your information for marketing purposes.

When you request a quotation

We ask for your name, contact telephone number and email address. We use this information to respond to your request and provide details about our services. We may follow up and, with your agreement, provide updates about products and services. We do not use your information to make automated decisions.

Enquiry emails are kept for 2 years
Archived for 7 years in line with HMRC requirements
Deleted after this period

We will not share your information for marketing purposes.

Your rights as a data subject

You can request access to the information we hold about you
You can ask us to correct inaccurate data
You can request a machine-readable copy of your data
You can request deletion of your data
You can ask us to stop processing your data temporarily
You can object to automated decision-making or profiling

To submit a request, contact us using the details provided above.

Your right to complain

If you have a complaint, please contact us first so we can resolve the issue. You can also contact the Information Commissioner’s Office:

Website: www.ico.org.uk/concerns
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updates to this privacy policy

We regularly review and update this privacy policy. If we plan to use your data in a new way, we will inform you and request consent if required. The version number and date will be updated whenever changes are made.